About Cantaris Locke Solicitors
We are required to infom our clients of our complaints procedure from the outset. We ask our clients initially to raise any complaint they may have with the lawyer conducting the case. Our complaint handling partner is Natalia Zimareva-Locke. Our clients are invited to contact Ms Locke if their complaint cannot be resolved by the lawyer conducting the case. We ask our clients to forward any complaint in writing. This is an in-house procedure and it does not affect our clients' rights to make full representations to the Legal Ombudsman.
If you do not receive an adequate response within 8 weeks you can complain to the Ombudsman. The address is PO BOX 6806, Wolverhampton, WV1 9WJ. Please note that a complaint must generally be made no later than 6 years from the act or omission or 3 years from when you could have reasonably known of the complaint.